Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt of the item. We will arrange for a replacement or refund as soon as possible. You may be required to provide photographic evidence of the damage or defect.

Incorrect Products Received: If you receive an incorrect product that does not match your order, please notify us promptly. We will arrange for the correct product to be sent to you at no additional cost. Alternatively, if preferred and applicable, we will issue a refund upon return of the incorrect item.

Change of Mind Returns: For non-defective items, we accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and in resalable condition. You will be responsible for return shipping costs, which will be deducted from your refund amount. The return shipping cost will be charged to your own credit or debit card.

How to Request a Refund

To request a refund or return an item, please follow these steps:

• Contact our Customer Service team via email at Contact@lauriehair.com or call us at +1 (954) 709‑6113.
• Provide your order number, details of the issue (e.g., damaged item, incorrect item received), and any relevant photographs if applicable.
• Our Customer Service team will guide you through the return process and provide further instructions, including the cost of return shipping which will be charged to your own credit or debit card.

 Contact Information

If you have any questions about our Refund Policy, please contact us at:

• Email: Contact@lauriehair.com
• Phone: +1 (954) 709‑6113